Solve the right problem before you invest in the solution.
We help municipalities and development teams get clear on what is really getting in the way, what needs to change and how to make it work in practice.
The problem isn't always what it first looks like.
A slow approval, inconsistent service or pressure to automate can look like a process or technology problem.But changing the process or adding technology won't necessarily fix it. Sometimes it just makes the wrong process faster.We start by understanding the outcome you want, what needs to happen differently to get there and what's currently getting in the way.
Solving the wrong problem has a cost.
Time and money get spent. Staff get frustrated. Applicants find workarounds. New tools get layered onto old problems. And the organization can end up with more complexity than it started with.
Most of these problems are fixable.
When we get it right:
- The real problem becomes clear- Priorities become easier to set- People know what needs to happen differently- Technology supports the change instead of driving it
We support by:
Getting clear on the outcome
What are you actually trying to improve? For whom? What would need to be different for you to know it's working?
Understanding what drives the outcome
Look at how staff, applicants and leaders actually behave, then at the policies, processes, incentives and tools shaping those behaviours.
Making the change stick
Focus effort where it will make a difference, build on what already works and stay involved as the organization puts the change into practice.
The work is usually simple and focused:
Get clear
A focused review to understand the problem, test assumptions and identify where to start.
Work through it
Hands-on support to align people, make difficult decisions and turn ideas or recommendations into action.
Stay involved
Ongoing support when the work crosses teams, takes time or needs additional expertise to keep moving.
Ideas are only useful if you can make them work.
Municipal change has to work in the real organization.That means considering capacity, risk, reputation, staff and applicant behaviour, existing systems and the people who will have to make the change stick.The goal isn't another report. It's change you can implement confidently and keep improving.
About us
Broeders Advisory is led by Kurtis Broeders, P.Eng., PMP.Kurtis has worked inside municipal government and across engineering, development and consulting, giving him experience on both sides of the problems his clients are trying to solve.Kurtis works directly with clients to understand the problem, set priorities and turn recommendations into action.When more capacity or expertise is needed, Broeders can bring the right people around the problem or work with the team already in place.
Let’s talk
If you're dealing with an issue that isn't moving the way it should, or you're not yet sure where to start, let's talk.A short conversation is usually enough to understand the problem and whether we can help.